tag:blogger.com,1999:blog-6186498.post116432328706285244..comments2023-09-18T07:09:45.694-06:00Comments on Things I've Learned: Resolving Samsung Captivate Windows 7 (64 bit) connection problemN Mhttp://www.blogger.com/profile/15652512573072388273noreply@blogger.comBlogger36125tag:blogger.com,1999:blog-6186498.post-19903719510479216242012-05-14T16:21:51.968-06:002012-05-14T16:21:51.968-06:00I have the same phone and PC setup, however I thin...I have the same phone and PC setup, however I think I have a software issue with my phone. The phone itself won't turn on further than the AT&T loading screen when attempting to boot. At the same time, my PC doesn't recognize that the phone is plugged in to USB (likely because the phone won't fully boot). I can get the phone into either recovery or download mode, but nothing else. Any help is greatly appreciated.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6186498.post-71829549740105357642012-01-30T13:59:45.920-07:002012-01-30T13:59:45.920-07:00Cabling can be an issue. In my case the stock cabl...Cabling can be an issue. In my case the stock cable works, but not very well. My OEM cable works great. At any rate the USB drivers do work.<br />Since this IS an ATT phone though, I can't help but wonder if THEY have something to do with this - they haven't exactly embraced the idea of customers haveing control of their phones! Kies is pretty much for updates and gives you very little or no control of files etc.; just what ATT wants to let you have.stvntylrhttps://www.blogger.com/profile/00386321527784571574noreply@blogger.comtag:blogger.com,1999:blog-6186498.post-27059845386751429072011-12-16T23:25:10.916-07:002011-12-16T23:25:10.916-07:00For me it was a cable issue. One of my USB cables ...For me it was a cable issue. One of my USB cables could charge my phone but was not recognized by Windows 7 64bit Professional. I tried a different USB cable and it was recognized right away and Windows 7 installed the drivers. Beware cheap, unsupported cables. :(Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6186498.post-822148433119030702011-04-14T14:00:31.402-06:002011-04-14T14:00:31.402-06:00Brittany: Wow, I'm sorry to that Samsung hasn...Brittany: Wow, I'm sorry to that Samsung hasn't resolved these problems yet. What a joke. I finally decided enough was enough, and took my Samsung back, and got an iPhone instead. I may not like my iPhone as much, and I dislike iTunes, but at least it works, and the phone can connect to the computer. I will not buy another Samsung phone until they resolve these problems. If it's too late to take your Samsung back, and now you can't update to 2.2, I would be furious.Neilhttps://www.blogger.com/profile/12928763985799363545noreply@blogger.comtag:blogger.com,1999:blog-6186498.post-63531077992785062532011-04-14T13:26:59.714-06:002011-04-14T13:26:59.714-06:00hi. I have had the same problem as far as kies goe...hi. I have had the same problem as far as kies goes. However, I'm not looking to get music, pics, or vids to and from my phone(as of now) , I'm actually trying to do the update to the phone. Right now its running on the 2.1 and needs to be 2.2. I watched a youtube tutorial as to how to do it and it didn't work when I did what the guy said. Apparently he was using 32bit computer. I contacted a representative at Samsung (because AT&T directed me to...apparently they couldn't help fix the problem) and was told that Kies is not compatable with Windows 7 64bit.. only 32bit.. or xp.. So, now I'm basically stuck not being able to get the updates unless I can find someone with a compatible operating system?? WTH!! Someone please help. britbldg@yahoo.com email me or something..Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6186498.post-11778461515732329322011-04-05T08:32:26.859-06:002011-04-05T08:32:26.859-06:00Can the method described here also allow for the i...Can the method described here also allow for the install of FROYO? Or can that only be done via KIES - which does not connect?Johnhttps://www.blogger.com/profile/10820495771327818135noreply@blogger.comtag:blogger.com,1999:blog-6186498.post-15696354499625609912011-01-31T00:24:59.567-07:002011-01-31T00:24:59.567-07:00The drop dow menu once you plug phone into pc is b...The drop dow menu once you plug phone into pc is brilliant! Alot of us probably should have thought of that a long time ago, but thank! It is true you need to get some drivers loaded, and that happens nu just trying to load KIES or whatever it is.<br />And this works(provided you have drivers) MOST of the time...not all. I've noticed it worked alot better when you dismount removable drive(phone) on right corner icon before just pulling the plug.<br />But it still is not 100%. This is the only way to go if you want to load mass data onto phone though.<br />Triend android manager wifi...works wirelessly, pretty neat, bu pathetically slow for pics and videoAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-6186498.post-18469121513789287312011-01-20T13:42:12.543-07:002011-01-20T13:42:12.543-07:00Hi I guess I took a different approach...since I o...Hi I guess I took a different approach...since I only recently realized that Kies existed. <br /><br />I put my Android phone into USB Debugging. (settings/applications/development/usb debugging checked on).<br /><br />Connect my phone to my Win7 64Bit Ultimate, and the drivers all got installed just fine.<br /><br />To copy files back and forth I use SWIFTP on my Phone and FileZilla on my pc...worked great.<br /><br />To Sync to Outlook (for contacts and calendars) I use MyPhoneExplorer app which is free.<br /><br />To Tether I use PDANet App.<br /><br />...only thing I guess I cannot do is upgrade my Android to 2.2 via Kies on my Win7 64bit. So for that I will just install on an XP system.<br />Hope this helps others...Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6186498.post-2707092960747884362011-01-20T13:41:47.055-07:002011-01-20T13:41:47.055-07:00Hi I guess I took a different approach...since I o...Hi I guess I took a different approach...since I only recently realized that Kies existed. <br /><br />I put my Android phone into USB Debugging. (settings/applications/development/usb debugging checked on).<br /><br />Connect my phone to my Win7 64Bit Ultimate, and the drivers all got installed just fine.<br /><br />To copy files back and forth I use SWIFTP on my Phone and FileZilla on my pc...worked great.<br /><br />To Sync to Outlook (for contacts and calendars) I use MyPhoneExplorer app which is free.<br /><br />To Tether I use PDANet App.<br /><br />...only thing I guess I cannot do is upgrade my Android to 2.2 via Kies on my Win7 64bit. So for that I will just install on an XP system.<br />Hope this helps others...Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6186498.post-12190725811567047582011-01-15T17:13:03.374-07:002011-01-15T17:13:03.374-07:00After searching for HOURS, I found your explanatio...After searching for HOURS, I found your explanation on MOUNT ... I had everything else, but every documentation skips this. THANK YOU!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6186498.post-84603102130522362082011-01-03T20:26:30.625-07:002011-01-03T20:26:30.625-07:00Excellent write up, mass storage worked like a cha...Excellent write up, mass storage worked like a charm for me without the kies. <br /><br />Although I have to say a disagree about the iphone. You have to install itunes which has the appropriate drivers before you can sync.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6186498.post-59114346523050738762010-11-05T13:30:12.490-06:002010-11-05T13:30:12.490-06:00I wasted, literally, two days of my life trying to...I wasted, literally, two days of my life trying to put mp3s on my phone. I reinstalled drivers, wiped disks, formatted cards, bought new cables, all in the name of putting mp3s on a damn phone.<br /><br />I ended up throwing the Captivate in a trash can set up in a median at a red light.Justinnoreply@blogger.comtag:blogger.com,1999:blog-6186498.post-90446308517085013902010-10-15T07:14:06.130-06:002010-10-15T07:14:06.130-06:00I just followed your directions and had no problem...I just followed your directions and had no problem accessing the phone's memory as a mass storage device. <br /><br />I did install the Captivate USB drivers first that I found on another site.Paulhttp://www.PaulsTravelPictures.comnoreply@blogger.comtag:blogger.com,1999:blog-6186498.post-16894132739168609192010-10-05T06:20:42.959-06:002010-10-05T06:20:42.959-06:00My Captivate was connecting via Windows, but then ...My Captivate was connecting via Windows, but then would crash every time I tried to copy files. Found this post via a Google search, and switching to USB mode fixed it. THANK YOU for helping me resolve the problem.John Hargravehttp://www.zug.comnoreply@blogger.comtag:blogger.com,1999:blog-6186498.post-47571002933416289672010-10-02T03:06:32.156-06:002010-10-02T03:06:32.156-06:00Like a few have said, unfortunately this method st...Like a few have said, unfortunately this method still does not work. Every time I plug in my Captivate into my Win 7 Ultimate x64 machine, it comes up with one of two different driver installation errors. One is "unknown device" and the other is "failed to install drivers". I got it to work once, and only once, when I turned the phone off, plugged the usb cable in, and then stared the phone again. After that once, even this trick has not work since. I have installed every known usb driver out there, both Kies (mini, from Samsung USA site) and the stand alone drivers for XP/Vista (some said they work, but they do not).<br /><br />I am totally out of options and it is a real shame that this is such a hassle, as storage devices should auto plug and play with normal windows drivers, no need for specific ones. Still installing the phone drivers should do the trick. Very, very, incredibly, frustrating. I cannot believe this phone has been out for now over 3 months and no fix. Shame on Samsung; this is why people turn to macs and iPhones, lazy companies.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6186498.post-10373443327854147472010-09-27T11:33:38.704-06:002010-09-27T11:33:38.704-06:00Ok so I called Samsung today to complain about the...Ok so I called Samsung today to complain about the issues. They told me that the only way to connect to a pc right now is by mass storage and that sometime in the near future they will be sending out drivers for media player and samsung kies mode. Also they would not give me a date for the android 2.2 release but said it will be also in the near future. Love the phone but I don't care for the delay in releasing the updates that make the phone work as it was meant to.Unknownhttps://www.blogger.com/profile/03783502563252187624noreply@blogger.comtag:blogger.com,1999:blog-6186498.post-31808734785612738172010-09-26T11:13:05.544-06:002010-09-26T11:13:05.544-06:00Hey Niel,
I referenced your blog, hoping to group...Hey Niel,<br /><br />I referenced your blog, hoping to group some more info and make a reference for other members of my family on how to set up the Captivate on a pc.<br /><br />Thanks for the excellent post!!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6186498.post-8838055616382799862010-09-26T10:25:46.048-06:002010-09-26T10:25:46.048-06:00Quick and to the point, out of all the support and...Quick and to the point, out of all the support and forum posting online, this is the *most* helpful and *most* direct one I've been able to find. Thanks for keeping it simple!<br /><br />*Note: I hope you'll be happy to know that if one types "samsung captivate how to connect to pc 64" into google, you come up as the second hit. (as of 09/26/2010). You're helping tons of people with this post and I personally appreciate your initiative to share this information with the online community.Jonathannoreply@blogger.comtag:blogger.com,1999:blog-6186498.post-76871518330851017812010-09-26T10:24:40.178-06:002010-09-26T10:24:40.178-06:00This comment has been removed by the author.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6186498.post-41905842207658573492010-09-25T06:32:17.763-06:002010-09-25T06:32:17.763-06:00I was about to take my phone back, since nether of...I was about to take my phone back, since nether of the local AT&T companies were able to help me with this issue! It took some "finagling" (I didn't install Kies, but DID have to re-format the sd card, and at first it still wouldn't recognize it was even there, but then, everything seemed to "snap" into place, just like you said, and I'm now happily transferring files back and forth!!! EXCELLENT FIX!!!!!TRCIII@hotmail.comnoreply@blogger.comtag:blogger.com,1999:blog-6186498.post-4603234602709325362010-09-23T02:09:27.768-06:002010-09-23T02:09:27.768-06:00I was worried when i got MTP device not able to co...I was worried when i got MTP device not able to connect and failed. when I googled I found ur solution which was helpful, simple two step - change to mass storage option and mount it...it worked perfectly!!! thanks dude.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6186498.post-15997819439982205822010-09-23T00:33:34.573-06:002010-09-23T00:33:34.573-06:00Thanks a lot that was very helpfulThanks a lot that was very helpfulAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-6186498.post-22725225658496050072010-09-21T20:15:44.581-06:002010-09-21T20:15:44.581-06:00Oh I forgot one ore thing once you do those steps....Oh I forgot one ore thing once you do those steps. go back to your home screen and pull down the drop down window. you will see USB choose USB and choose mount. now there you go..Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6186498.post-54838171874233745892010-09-21T20:10:03.294-06:002010-09-21T20:10:03.294-06:00Guys I just goy my Captivate. In order to get the ...Guys I just goy my Captivate. In order to get the phone to connect via USB go to Settings, Applications, USB settings. Choose mass storage. and windows 7 will see your devise. By default samsung sets the setting to Samsung Kies which is not supported in the US yet! There you go : )Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6186498.post-55551315423974282892010-09-21T16:09:49.260-06:002010-09-21T16:09:49.260-06:00Worked like a charm.
Samsung is, after all, a cons...Worked like a charm.<br />Samsung is, after all, a consumer product company, not a software company...Anonymousnoreply@blogger.com